Last updated: November 15, 2025
Welcome to FIHA Group Ltd (“we,” “our,” “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, and account details when you register or use our app features.
- Transaction Data: Details about mobile recharges, bill payments, fund transfers, and other financial activities.
- Device Information: Device type, model, operating system, IP address, and usage data for app performance and analytics.
2. How We Use Your Information
- To process payments, recharges, and utility bills.
- To manage your account and provide customer support.
- To send important updates, offers, and notifications.
- To improve our services and prevent fraud or misuse.
3. Data Sharing and Disclosure
We do not sell or rent your personal data. We may share limited information with:
- Service providers and payment gateways to process your transactions.
- Regulatory authorities if required by law.
- Partners that help us operate our platform securely and efficiently.
4. Data Security
We use advanced encryption, authentication, and secure servers to protect your data. However, no method of transmission over the Internet is 100% secure.
5. Your Data Rights
You have the right to access, update, or delete your data. You may also request to deactivate your account by contacting our support team.
6. Third-Party Services
Our app may contain links to third-party websites or services. We are not responsible for their content or privacy practices. Please review their privacy policies separately.
7. Children’s Privacy
Our app is not intended for children under 13. We do not knowingly collect personal data from minors.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last Updated” date.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
FIHA Group Ltd
Email: support@fihagroup.com